Frequently asked questions
If your question isn't here, our specialists reply within one business day.
Custody & recovery
No. Keys are generated on your device inside a secure enclave and never leave it. Vaultarc can help you recover access through your chosen guardians, but it cannot move funds on your behalf.
Bitcoin, Ethereum and every major EVM network, Solana, and the leading euro and dollar stablecoins — fourteen networks in total, with new ones added roughly every quarter.
Recovery uses a three-of-five guardian scheme: any combination of your other devices, a hardware key, or trusted contacts can restore access without exposing your seed phrase to anyone.
Fees & plans
Personal accounts are free forever. Signature is €19 per month for smart routing and hardware pairing, and Treasury is priced annually based on volume and seats.
Never. Network fees pass through at cost and appear as a separate line in every quote you approve.
Accounts & compliance
Only if you use fiat funding or off-ramps, where regulation requires it. A purely on-chain wallet needs no identity document.
We collect the minimum needed to operate, store it in the EU, and never link balances to advertising identifiers. You can request full deletion of off-chain data at any time.
Yes, on Treasury plans. Each member has their own key and role, and transactions execute once the approval quorum is met.
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